As Product Advisor on the Product Management team, you will be a jack of all trades for public-facing work at the executive level. You will be accountable for presenting to and engaging customers, determining how our solution can best satisfy their requirements, and expanding and commercializing those learnings across our portfolio. You are creative and collaborative in go-to-market strategy and will understand the complex challenges health plans face and how our offerings help resolve them. You will be accountable for working collaboratively with customers to both drive value during post sales closings and discovering new use cases as well as assisting the delivery team to focus on the highest value areas to drive success and adoption during the initial phases of an engagement.

You will play a pivotal role in the business. You will be one of the most customer-facing members of the HiLabs team and will need to have a strong willingness to learn and stay up to date on the happenings in the healthcare space, skilled in navigating internal hierarchies, and have a good eye for untapped opportunities.

• Understand customers' business needs, strategic goals, and requirements to demonstrate value delivered with HiLabs' product suite.
• Be both the face and the voice of the HiLabs team during the initial post sales process, engagements initially (Primarily some pre-sales, then trial period/POC, followed by initial delivery), and transitioning to a delivery team at the appropriate time.
• Lead the development and delivery of product trial presentations and results to prospective customers.
• Assist with relationship development, messaging, and marketing materials (development and adjustment of materials).
• Create and/or edit existing customer facing communications including presentations, business cases, and case studies.
• Educate customers about HiLabs product suite, capabilities, and proven use cases.
• Ensure revenue retention and identify opportunities to expand product adoption.
• Drive product success alongside the sales and delivery teams, ensuring KPIs are met.
• Ensure good customer relationships by driving regular formal and informal meetings with key stakeholders.
• Delight customers by understanding and empathizing with their experience and representing their views with HiLabs Delivery and Engineering teams and bringing necessary change quickly.
• Mentor more junior members of the product management organization.
• Maintain customer relationships to build and cultivate customer trust.
• Lead discussions along with business development team members to educate prospective customers about HiLabs' product offerings, use cases, ROI and help define and scope pilot engagements/ PoC's in new opportunity areas based on prior experience (where applicable).

• 6-8 years of professional experience with at least 3-5 years of experience in a consulting, internal strategy, or business development role.
• Strong analytical ability and problem-solving skills. Both quantitative and qualitative analysis experience. Ideally an engineering, computer science, economics, or similarly technical/quantitative education credential.
• Experience leading customer-facing engagements with a strong track record of success when faced with ambiguous requirements.
• Ability to craft a compelling story and effectively communicate vision and value of HiLabs to a variety of stakeholders at all levels.
• Strong knowledge of the business of healthcare, general industry trends, and more specifically how those trends impact and shape decision making by health plans.
• Ability to prioritize and focus on the most important opportunities in an environment with competing demands.
• Desire to take ownership and drive work product forward and through to completion.
• Ability to pay careful attention to deliverables and minimize errors.
• Desire to roll up your sleeves and get things done.
• Strong ability to drive cross-functional teams to align to a goal, despite ambiguity and uncertainty.
• Extremely strong verbal and written communication skills with the ability to speak and present articulately to a variety of business leaders, management, and cross-functional teams.
• Strong interpersonal skills; demonstrated ability to work collaboratively with a wide range of individuals at all levels and in all areas of a firm.

Good to Have:

• Experience in the healthcare industry, specifically with health plans or large provider organizations.
• Experience in healthcare consulting or a similar, professional services role.
• Prior management experience and experience working with offshore support and technical/engineering teams.
• Ability to develop and present complex business reviews and executive presentations.

Hilabs Benefits

Competitive base salary, attractive performance bonus/accelerator incentive policies, comprehensive benefits package that includes employee stock options and financial contribution for your ongoing professional and personal development medical coverage for you and your loved ones, 401k, PTOs, smart mentorship, and an excellent collaborative environment of highly qualified, multidisciplinary professionals from the world's top medical schools, business schools, and engineering institutes