Careers at HiLabs

Be a part of a team that harnesses advanced AI, ML, and big data technologies to develop innovative, cutting-edge healthcare technology platform.
Job Title: Customer Success Manager
Job Location: Bethesda (US)
Job summary:

HiLabs, a high-growth healthcare AI company is looking for highly motivated and Customer Success Managers focused on the application of emerging technologies. We are looking for a customer facing Technical Project Manager/Scrum Master who can confidently lead a global scrum team focused on software and data engineering on Cloud Platform. The individuals who will join the new Evolutionary Platform team should be continually striving to advance engineering excellence and technology innovation. The mission is to power the next generation of digital products and services through innovation, collaboration, and transparency. You will be a technology leader and doer who enjoys working in a dynamic, fast- paced environment.



Responsibilities:
  • Serve as a single point of contact for customer during contract execution
  • Build long lasting relationships with the customers
  • Ensure customers have great experience, promote customer loyalty
  • Evaluate and analyze customer needs and Sustain business growth
  • Build trust and transparency with customers
  • Onboard new clients
  • Manage and co-ordinate project delivery between customer and technical implementation team
  • Understand overall scope, create roadmaps, get buy-in from stakeholders
  • Provide targeted communication to all stakeholders to ensure clear understanding of dependencies, deliverables, risks and issues
  • Track features, defects, and delivery timeframes and prioritize work accordingly
  • Maintain sprint flow by managing risks and removing blockers
  • Develop an effective change management plan ensuring that the required change is achieved
  • Assist in effort estimation, forecasting and people management
  • Guide teams to be self-organized, promote a collaborative team environment that foster creativity, innovation.


Desired Profile:

    Mandatory Skills

  • Strong educational background (degree in Computer Science or related field)
  • Excellent leadership skills
  • Ability to solve problems during project execution
  • 10+ years of experience in Customer Management
  • Background in US Healthcare industry
  • Strong Communication and interpersonal skills (ability to communicate effectively to both technical and non-technical teams)
  • Ability to create and maintain project schedules, budget estimates, status reporting and risk management
  • Ability to create and maintain hours estimations and resource plan
  • Ability to analyse and develop efficient processes and procedures
  • People management
  • PMP Certified

    Preferred Skills

  • Master's degree in related field or in Business Administration (MS or MBA)
  • Sound foundational knowledge in IT infrastructure and architecture
  • Subject Matter expertise in healthcare domain
  • Certified Scrum Master and experience managing agile team
  • Experience in JIRA

Company Profile

HiLabs Inc. is focused on eliminating the $3.1T that bad data costs the United States every year. HiLabs is combining cutting-edge, explainable AI with healthcare-specific business ontologies to vastly improve data quality for its customers. This unique and valuable approach has earned HiLabs business with the Centers for Medicare & Medicaid Services (CMS) and three of the five largest US health plans. HiLabs approach has also led to rapid 300% year over year revenue growth. HiLabs core platform, MCheck has performed analysis on over 15 billion records, covering over one-third of the US insured population. HiLabs is headquartered in the Washington, DC Metropolitan Area with a thriving R&D center in Pune, India. HiLabs India Private Limited is a subsidiary of HiLabs Inc. HiLabs team includes healthcare experts with decades of experience, technologists, data scientists, AI/ML engineers, and solutions architects from the world's top universities, business schools, and engineering institutes such as Yale, Harvard, Duke, Georgia Tech, and several IITs.

Why join us

Besides our competitive salary and benefits package, attractive performance bonuses, and Employee Stock Options Plan, there are myriad reasons why you should work with us.

Hilabs Benefits

Competitive base salary, attractive performance bonus/accelerator incentive policies, comprehensive benefits package that includes employee stock options and financial contribution for your ongoing professional and personal development medical coverage for you and your loved ones, 401k, PTOs, smart mentorship, and an excellent collaborative environment of highly qualified, multidisciplinary professionals from the world's top medical schools, business schools, and engineering institutes

India Benefits:
  • Mediclaim and accidental insurance
  • Trainings and workshops to support continuous learning
  • Considerate leave policy and paid holidays to help achieve a better work-life

US Benefits:
  • 401K Plan
  • Medical benefits
  • Paid Time Off to help achieve a better work-life balance
Thank you for reviewing this opportunity with HiLabs! If this position appears to be a good fit for your skillset, we welcome your application.