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Technical Writers

 Pune India     Design: Technical Writers       Full-time

Company Overview

HiLabs (www.hilabs.com) is a health data analytics company with product offering to healthcare payers and providers in the United States of America. Its clients range from fortune 50 companies to government entities. The company has a strong VC backing, excellent management team from best Business schools and brilliant data engineers from top engineering colleges of the world.

Job Description

We’re searching for an experienced technical writer to join our team and help take our Customer-focused services to new heights. The writer will work on documentation for data analytics services for Healthcare Domain. As an ideal candidate, you should have proven experience in a highly technical field, such as software development, computer science, or engineering. A technical background will enable easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation that helps customers. Your ability to evaluate and analyze complex information is second to none, and you should have a natural desire to help people understand things that are hard to understand.

Job responsibilities

  • Develop comprehensive documentation that meets organizational standards

  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

  • Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

  • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications

  • Evaluate current content and develop innovative approaches for improvement

  • Research, outline, write, and edit new and existing content, working closely with various teams like Development teams, Data Scientists, Product Designers and Product Management team to understand project requirements

  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

  • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage

  • Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Desired Profile

Need to have

  • Bachelor’s degree in relevant technical field

  • 3 to 5 years of experience industry experience as an effective technical writer

  • Proven experience in designing and delivering customer-oriented documentation

  • Superior written and verbal communication skills, with a keen eye for detail, Strong interpersonal skills

  • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

  • Experience working in an agile environment

  • Ability to thrive in a fast-paced, ever-changing environment

  • Experience using and following the Microsoft Manual of Style for Technical Publications (MSTP)

  • Firm understanding of the systems development life cycle (SDLC) and DDLC (Document Development Life Cycle)

  • Experience in DITA, experience in advanced authoring software like FrameMaker, Oxygen XML, Arbortext, Robohelp, Snagit, Visio-Drawing tool, MS Word

  • Proven ability to quickly learn and understand complex topics

  • Previous experience writing documentation and procedural materials for multiple audiences

  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization

Good to have

  • Experience with cloud services and related technologies a plus

  • Experience with Big Data technologies a plus

  • Certification through the Society for Technical Communicators

Want to apply?

Send us your updated resume and tell us why you will be a good fit for the role in 150-200 words. Email us at careers@hilabs.com with the subject line " Applying for Technical Writers "

Disclaimer:- HiLabs is committed to ensure safety for all. As the COVID -19 Pandemic continues, our hiring and on-boarding processes are being conducted remotely through virtual meetings until further notice.

About HiLabs, A cohort of experienced Engineers, Data Scientists and Physicians.

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